Manuals, Guides, and Forms

The following manuals are available to help group administrators better manage the administration of their organization’s benefit program.

Benefits administrator guide

The benefits administrator guide describes Independence Blue Cross (IBC) processes and procedures, such as our eligibility policy, enrollment procedures, premium invoicing and coordination with Medicare, and includes forms for your use.

Download the Benefits Administrator Guide.

COBRA

The COBRA manual was prepared for the group customers of Independence Blue Cross as a guide to the Federal legislation which requires employers to offer continuing health insurance to employees and dependents who would otherwise lose their coverage. The publication is for general informational purposes only and is not to be taken as legal or tax advice. Please consult with your benefits specialist to obtain a COBRA manual or attorney for legal or tax advice regarding COBRA.

Download the COBRA Manual.

Administrator invoice guides

Group Administrators need to make sure the information on their statement is accurate and that the amount enclosed with their invoice is correct. The Keystone Group Administrator Invoice Guide is designed to help make that job easier.

Download the Keystone Group Administrator Invoice Guide.

Download the IBC Group Administrator Invoice Guide.