Contact Information

Member Inquiries

Email

Questions regarding your individual benefits or claims status? To protect your privacy, we recommend that you send a secure email by logging in to our secure member portal, ibxpress.com.

General member inquiries

Send an email

Non-members, please send us an email.

Phone

If you have questions regarding your individual benefits or claims status, please call the Member Services telephone number on the back of your ID card.

Technical support

If you are a member and have any questions regarding the ibxpress.com member portal, please call 215-567-4002 or 1-800-626-6076.