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General Inquiries
Mailing address
Independence Blue Cross
Medicare Department — 28th Floor
1901 Market Street
Philadelphia, PA 19103-1480
Phone
To help you better manage your time when calling us, you may wish to call during our least busy time:
- Call at the end of the week. Our busiest time is in the beginning of the week, with the most calls coming on Monday and Tuesday.
- During the week, the best time to call is after 3 p.m. Most of our calls come in earlier during the day, which means there are more people who have to wait on hold.
Members |
Prospective Members |
|
|---|---|---|
| Keystone 65 | Toll-free 1-800-645-3965 (TTY/TDD: 1-888-857-4816) 8 a.m. to 8 p.m. seven days a week |
Toll-free 1-877-393-6733 (TTY/TDD: 1-877-219-5457) 8 a.m. to 8 p.m. seven days a week |
| Keystone 65 Complete | Toll-free 1-888-457-3018 (TTY/TDD: 1-888-857-4816) 8 a.m. to 8 p.m. seven days a week |
Toll-free 1-877-393-6733 (TTY/TDD: 1-877-219-5457) 8 a.m. to 8 p.m. seven days a week |
| Select Advantage | Toll-free 1-800-331-0017 (TTY/TDD: 1-888-857-4816) 8 a.m. to 8 p.m. seven days a week |
Toll-free 1-877-393-6733 (TTY/TDD: 1-877-219-5457) 8 a.m. to 8 p.m. seven days a week |
| Personal Choice 65 | Toll-free 1-888-718-3333 (TTY/TDD: 1-888-857-4816) 8 a.m. to 8 p.m. seven days a week |
Toll-free 1-877-393-6733 (TTY/TDD: 1-877-219-5457) 8 a.m. to 8 p.m. seven days a week |
| Security 65 | Toll-free 1-888-926-1212 (TTY/TDD: 1-888-857-4816) 8 a.m. to 8 p.m. seven days a week |
Toll-free 1-877-393-6733 (TTY/TDD: 1-877-219-5457) 8 a.m. to 8 p.m. seven days a week |
| Select Option | Toll-free 1-888-678-7009 (TTY/TDD: 1-888-857-3002) 8 a.m. to 8 p.m. seven days a week |
Toll-free 1-877-393-6733 (TTY/TDD: 1-877-219-5457) 8 a.m. to 8 p.m. seven days a week |