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Contact Information
Employer inquiries
To protect the privacy of your employees, questions or information relating to personal benefits or health should always be sent via secure email. Please log in to ibxpress.com to send us a secure email.
General employer inquiries
Phone
If you have questions regarding the administration of your group insurance plan, please call the appropriate phone numbers shown below.
Philadelphia area |
Outside Philadelphia |
|
|---|---|---|
Customer Service |
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| Keystone Health Plan East — HMO | 215-241-2273 | 800-227-3114 |
| Keystone Health Plan East — POS | 215-567-3550 | 800-253-3854 |
| Personal Choice® PPO | 215-557-7577 | 800-626-8144 |
| Comprehensive Major Medical — CMM | 215-567-3530 | 800-562-7981 |
| Keystone 65 | 215-241-2365 | 800-645-3965 |
| Personal Choice 65SM | 215-561-4877 | 888-718-3333 |
Star Group Services |
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| HMO/POS | 215-241-2123 |
|
| PPO/CMM/Trad (Local) | 215-241-2665 |
|
Billing |
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| HMO/POS | 215-567-3357 | 800-444-6301 |
| PPO/CMM | 215-665-9656 |
|
Enrollment |
||
| PPO/Trad | 215-665-9656 |
|
Product Information |
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| Sales and Marketing | 215-241-3400 |
|
Additional Services/Departments |
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| Baby BluePrints® Maternity Program | 215-241-2198 | 800-598-BABY |
| Health Resource Center — Healthy LifestylesSM Programs — Network Physician Referral |
215-241-3367 (Prompt 2) (Prompt 3) |
800-ASK-BLUE (Prompt 2) (Prompt 3) |
| ibxpress.comSM Group Portal Support | 215-587-0360 | 215-587-0360 |
| Magellan Behavioral Health | 800-220-1570 |
|
| FutureScripts® | 888-678-7012 |
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| Precertification HMO/POS/Keystone 65 | 215-567-3070 | 800-227-3116 |
| Precertification PC65/PPO/CMM | 215-567-3694 | 800-332-2566 |
Technical support
If you are a benefits manager, group administrator, or business owner and have any questions regarding the ibxpress.com group portal, please call 215-587-0360 or send us an email.